At GYMAX, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with a straightforward return and refund process.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
-
The item must be unused and in its original condition.
-
It must be returned in the original packaging with all accessories and manuals included.
-
Proof of purchase (order number or receipt) is required.
To initiate a return, please contact us at contact@gymaxsports.com. Our customer service team will guide you through the process and provide return instructions.
Refunds
Once we receive and inspect your return, we’ll notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note:
-
Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
-
Refund timing may vary depending on your bank or credit card provider.
Exchanges
Need a different size or replacement? We’re happy to help. Contact us at contact@gymaxsports.com with your order details, and we’ll assist you in arranging an exchange if available.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please email us within 7 days of delivery at contact@gymaxsports.com with photos and a description of the issue. We’ll work quickly to resolve the problem.
Questions?
If you have any questions about our return and refund policy, feel free to reach out to our support team at contact@gymaxsports.com. We’re always happy to help!